Frequently asked questions
Useful details before starting a project
Clear answers about scope, content support, photography, timing, revisions, hosting and support after launch.
Do you work with businesses in Exeter?
Yes. Shaldon Web Studio is based in Shaldon and works with businesses in Exeter and across Devon. Projects can be handled using phone, email and video calls, with other meeting arrangements agreed individually.
Can you work with a business outside South Devon?
Yes. Shaldon Web Studio is based in South Devon, but suitable projects can be handled remotely across the UK and Spain using email, video calls and shared project information.
Who leads the website work?
Ben Jones leads website structure, visual design, development and technical delivery, remaining directly involved from planning through testing, launch and handover. Professional brand photography can be arranged independently when a project needs it.
What is included in a website quote?
The written quote identifies the agreed pages, features, content responsibilities, revision allowance, technical work, price and any items that are not included.
Why can two one-page websites cost different amounts?
A one-page site can still involve very different amounts of copywriting, image preparation, galleries, forms, custom features and design work. The fixed quote reflects the agreed scope.
How many revisions are included?
Two agreed revision rounds are normally included unless the written scope says otherwise. Additional revisions or new work outside the scope may cost extra.
Are domain and hosting costs included?
Not automatically. Domains, hosting, paid software and third-party services are identified separately where they are needed.
How long does a typical website take?
Timing depends on the size of the website and how ready the wording and images are. A realistic timescale is confirmed after the project has been discussed. If you need a particular launch date, raise it at the start so availability and feasibility can be checked. No completion date is guaranteed until the scope and required materials are agreed.
What does SEO Foundations include?
Depending on scope, it may include page titles, meta descriptions, logical headings, internal links, service and location structure, sitemap and robots configuration, and Search Console setup.
Can you guarantee Google rankings?
No. A technically sound, well-structured website is an important foundation, but no responsible studio can guarantee a specific search position.
Can you provide ongoing support after launch?
Yes. Website improvements, technical work, SEO, content and social-media content support can be agreed on a monthly basis where useful. The exact deliverables, frequency, responsibilities and price are confirmed in writing before ongoing work begins.
Is social media and content support included with every website?
No. It is optional. Depending on the agreed scope, support may include content planning, post ideas, professionally written captions, branded social graphics or adapting website and project content for social media. The mix, frequency and price are agreed for each client. Specific reach, engagement, enquiries or business results are not guaranteed.
Can you arrange professional brand photography?
Yes, where it suits the project and the photographer is available. Photography can be arranged through a trusted independent photographer who already creates photography and social content for other brands. Availability, location, the brief and price are confirmed separately before anything is booked.
Who owns my website once it is finished?
Once the final balance has been paid, you own the completed website and the content created specifically for your project. Your domain should also be registered in your name. Any third-party software, fonts, images or services remain covered by their own licences, and ongoing hosting, maintenance or subscription costs are explained separately. Shaldon Web Studio may retain reusable development components and working methods, while you can continue using them as part of your completed website. Shaldon Web Studio may show the completed project in its portfolio unless agreed otherwise.
